Total Car Parks ("We") are committed to protecting and respecting your privacy, Company number 06449496 whose registered office is Suite 255, Communications House, 9 St Johns Street, Colchester CO2 7NN.
1. Information we may collect from you
We may collect and process the following data about you.
- Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
- Information you give us. You may give us information about you, which may include Personal Data, by filling in forms on our site www.totalcarparks.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you subscribe to any of our services, participate in discussion boards or other social media functions on our site, contact Customer Services, Appeal a PTCN and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph as well as your VRM details.information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
- Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. [In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site.] We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
- CCTV – we operate CCTV on a number of our car parks and it will be identified on our signage that cameras are in operation. We operate CCTV for the following purposes:
- Health and safety of employees, customers and other members of the public; and
- Prevention and detection of crime and anti-social behaviour
- Requests from the police are dealt with on a case-by-case basis to ensure that any such disclosure is lawful in accordance with the Data Protection Law (DPL).
- Before we authorise any disclosure, the police have to demonstrate that the CCTV/personal data is necessary to assist them in the prevention or detection of a specific crime, or in the apprehension or prosecution of an offender.
- At our discretion, we may disclose CCTV/personal data in response to valid requests from the police and other statutory law enforcement agencies.
e) Job Vacancy – when you apply for a position advertised by Total Car Parks or make a general enquiry about vacancies with this company.
- Cookies may be used by us to provide you with customised information from the website. Cookies ensure that the website works properly. For example, using cookies means that when you visit the site again you do not repeatedly have to enter the same information or receive it more than once. By accepting cookies, you make your visit to the website easier.
- Cookies are small text files that are placed on your computer or mobile device when you visit a webpage. The next time you visit the same webpage, the information contained in this file may be sent to this website, so that it can recognise your computer or mobile device.
- Tracking cookies are placed on your computer or mobile device by our equipment so we can recognise your device again next time you visit us. There are two types of tracking cookies: session cookies and persistent cookies. Session cookies enable us to see which parts of the website were viewed on your device during a visit. Persistent cookies enable us to recognise your computer or mobile device if you visit our website again later.
- Tracking software is used to record the behaviour of our customers as a group collectively; not individually.
- Information collected in this way cannot be used to identify you.
- On our website, you will find buttons to promote web pages on Facebook, LinkedIn, and Twitter. These buttons use snippets of code originating from these social networks. This code places cookies on your device. We do not have any influence on this process.
3. Uses made of the information
We use information held about you in the following ways:
a) Information you give to us. We will use this information:
- to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
- to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
- to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]);
- to notify you about changes to our service;
- to ensure that content from our site is presented in the most effective manner for you and for your computer.
b) Information we collect about you. We will use this information:
- to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
- to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
- to allow you to participate in interactive features of our service, when you choose to do so;
- as part of our efforts to keep our site safe and secure;
- to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
- to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
c) Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).
4. Disclosure of your information
- We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
- We may share your information with selected third parties including:
- Business partners, suppliers and sub-contractors for the performance of any contract we enter into with [them or] you.
- Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. [We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience].
- Analytics and search engine providers that assist us in the improvement and optimisation of our site.
- Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If Total Car Parks Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
5. Where we store your personal data
[All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology].] Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. Your rights
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
7. Data Retention
- We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.
- For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.
- In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you